Return Policy
At CRAFTURE, we want you to love every piece you purchase. We stand behind the quality of our products and are committed to ensuring your complete satisfaction. Please review our return policy below.
Return Window
You have 30 days from the date of delivery to initiate a return for eligible items.
Eligible Returns
Curated Collection Items
Items from our curated collection of emerging brands and designers may be returned within 30 days if they meet the following conditions:
Item is unworn, unwashed, and in original condition with all tags attached
Item is in its original packaging
Item shows no signs of wear, damage, or alteration
Proof of purchase is provided
Non-Returnable Items
Due to the custom nature of our craftsmanship, the following items are final sale and cannot be returned or exchanged:
All laser-engraved products (glass, leather, wood, slate, denim)
Custom-designed items created from customer-submitted artwork
Personalized or made-to-order pieces
Items marked as "Final Sale" at the time of purchase
Defective or Damaged Items
We inspect every item before it ships, but if you receive a defective or damaged product, we'll make it right:
Contact us within 7 days of receiving your order
Provide photos of the defect or damage
We'll offer a replacement, exchange, or full refund at our discretion
This policy applies to both curated collection items and laser-engraved products.
How to Initiate a Return
To start a return, please follow these steps:
Email us at returns@craftureco.com with your order number and reason for return
Include photos of the item if applicable
Wait for return authorization and shipping instructions
Pack the item securely in its original packaging
Ship the item back using a trackable shipping method
Important: Do not ship items back without receiving return authorization first. Unauthorized returns may not be processed.
Return Shipping Costs
Standard Returns: Customer is responsible for return shipping costs
Defective/Damaged Items: CRAFTURE will cover return shipping costs and provide a prepaid label
Wrong Item Sent: CRAFTURE will cover return shipping costs
Refund Processing
Once we receive and inspect your returned item:
Refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method
Original shipping costs are non-refundable (unless the item was defective or we made an error)
You'll receive an email confirmation once your refund has been processed
Please note: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size, color, or item:
Return your original item following our return process
Place a new order for the item you want
This ensures you receive your preferred item as quickly as possible.
International Returns
International customers are responsible for all return shipping costs and any customs fees. We recommend using a trackable shipping method with insurance.
Questions?
If you have any questions about our return policy or need assistance with a return, please contact us at:
Email: returns@craftureco.com
Response time: Within 24-48 hours
This return policy is effective as of 10/3/2024 and applies to all purchases made on craftureco.myshopify.com.